Refund policy
Thank you for shopping with Childcare Wholesale Suppliers. We strive to provide high-quality products and services to our customers. Please read our return and refund policy carefully to understand your rights and our obligations.
Faulty Products
We stand by the quality of our products and want you to be completely satisfied with your purchase. If you receive a faulty product, you may be eligible for a refund or replacement under the following conditions:
- Notification Period: You must notify us of the fault within 30 days of receiving the product.
- Proof of Purchase: A valid proof of purchase (receipt or order number) is required for all returns and refunds.
- Condition of the Product: The product must be returned in its original packaging, including all accessories, manuals, and documentation.
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Inspection and Verification: Upon receiving the returned product, our team will inspect it to verify the fault. If the product is deemed faulty, we will offer you a refund or replacement.
Non-Returnable and Non-Refundable
Items Please note that the following situations are not eligible for returns or refunds:
- Change of Mind: We do not offer refunds or exchanges for products due to change of mind.
- Incorrect Item Purchased: Refunds or returns are not available for items purchased incorrectly by the customer.
- Damaged or Modified Products: Products that have been damaged, altered, or modified in any way by the customer are not eligible for a return or refund.
How to Return a Faulty Product
To initiate a return for a faulty product, please follow these steps:
- Contact Us: Reach out to our customer service team at info@childcarews.com.au or 1300 34 36 38 within 30 days of receiving the product. Provide your order number, a detailed description of the fault, and any supporting images if applicable.
- Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions for returning the product. 3. Return Shipping: Pack the product securely and include the RA number. You are responsible for the cost of return shipping. We recommend using a trackable shipping method.
- Inspection and Refund: Once we receive and inspect the product, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 2-10 business days.
Contact Information
If you have any questions or need further assistance, please contact our customer service team at:
Email: info@childcarews.com.au
Phone: 1300 34 36 38
We appreciate your understanding and cooperation in adhering to our return and refund policy. Thank you for choosing Childcare Wholesale Suppliers.